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Open daily, 7am to 10:30pm

Call (647) 313-1298

Keys locked in your car in Liberty Village?

When the garage fob is on the same ring as the car keys, you are locked out of two things: the car, and the garage it is parked in. The car is the easy part. Getting the technician's van through the gate is what you need to arrange.

Call (647) 313-1298

From $95. You hear the full price on the call and nobody sets out until you agree. Open daily, 7am to 10:30pm.

Car keys with a grey access tag lying on the driver seat of a locked white car in a condo garage, seen through the window

Who can open the garage gate?

Sort this out while the technician is driving over, not after.

The concierge or the security desk
Give them your unit, your parking level and the news that a locksmith is coming for your car.
The property manager's office
If the desk is not staffed.
A neighbour or a roommate
Someone with their own fob can ride down with you and let the van in.
The resident you are visiting
For visitor parking. Visitor levels often need a resident to buzz the gate.

No way through the gate at all? Say so on the call. In many buildings the technician can walk in through the lobby with you and carry the tools down, which takes a little longer.

You can wait in the lobby. Keep your phone on and tell the dispatcher that is where you will be; the technician calls from the garage door or the front entrance.

A tight spot often means the passenger door

The technician asks which front door is easier to reach. In a tight condo spot with a wall or a pillar on the driver's side, that is often the passenger door. A flat air wedge is pumped up by hand at the top corner of the door, and a long-reach tool presses the unlock switch through the gap.

The alarm may sound for a few seconds when the door opens. Then the keys, and the garage fob with them, are back in your hand.

A push-start car with the fob inside is opened the same way: fob locked inside. Whether an underground spot changes the figure is on the price page.

A technician kneels beside a silver hatchback in an underground garage and takes an air wedge out of his tool bag

Parked on the street instead?

Give the street, the nearest building entrance and the make and colour of the car. Street spots turn over fast and a van cannot double-park for long, so stay beside the car and keep your phone in your hand.

In a tower garage where the front desk controls the gate, see Harbourfront.

The owner, or the owner on the phone

You are asked for photo ID and the ownership or insurance slip. If the car belongs to your partner or a roommate, have them on the phone when the technician arrives: a car is opened only for its owner or a driver the owner allows.

Keys and garage fob both in the car?

Call with the building and the level, then go and talk to the concierge.

Call (647) 313-1298

Open daily, 7am to 10:30pm