Locked out of your car at Yorkdale, Toronto?
In a mall lot the opening takes a few minutes. Finding the car is what takes the time, so before you call, read the nearest row or pillar marker and note which mall entrance you walked in by.
From $95. You hear the full price on the call and nobody sets out until you agree. Open daily, 7am to 10:30pm.
Four things to note before you call
- Parking structure or open lot, and which level if it is the structure.
- The row or pillar marker closest to the car. Take a photo of it.
- The mall entrance or the store you parked nearest. A store name is easier to find than a row number.
- The car: make, colour and anything that stands out, such as a roof box or a bike rack.
Where should I wait?
Inside, in cold weather
Wait at the entrance closest to the car and tell the dispatcher which door you will come out of. Keep your phone in your hand; the technician rings when the van reaches your row.
At the car
Stand where you can be seen from the driving lane. A raised hand finds you faster than any row number.
With a child or a pet in the car
Call 911 first, then us. What to do when someone is locked inside.
Parked at a smaller plaza instead? Etobicoke covers plaza lots, vans and pickups.
Are the keys in the trunk with the shopping?
Then the trunk is not what gets opened first. The technician opens a front door with an air wedge and a long-reach tool, then uses the trunk release by the driver's seat or folds the rear seat down. On a hatchback or an SUV there is nothing extra to do: once a door is open, the tailgate unlocks with the rest of the car.
A trunk that is locked on its own is a more involved job, and keys locked in the trunk explains when that happens.
Before you call from Yorkdale
What if the mall is about to close?
Call as soon as you notice, and tell the dispatcher when the lot closes. Calls are taken until 10:30pm every day.
My phone is locked in the car. How do I call?
Ask guest services or a store to call for you and give them the row marker. Then go back and wait at the car.
Do I need to show ID in a parking lot?
Yes, the same as anywhere: photo ID and the ownership or insurance slip. If they are in the car, they are checked once it is open.
Keys in the car and bags in your hands?
Call with the entrance, the level and the row.
Open daily, 7am to 10:30pm